chatbots, karma bot, slackbot, hr, project management,

Karma Bot 3.0

David Kravitz
David Kravitz Follow
May 04, 2018 · 10 mins read
Karma Bot 3.0
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An organisation is only as good as the people who run it. The larger an organisation, the harder it is for the various employees to work as a team. It’s also hard for the management to see which individuals and groups are working well, and which can do better.

Here’s the good news: many of these goals can be achieved simply by using a small but smart piece of software: Karma bot.

How does Karma bot do it? By taking a good idea and making it better.

Thousands of business teams have ditched emails for Slack, probably the most famous chat-based platform for team collaboration. Using Slack, various bots, automated scripts and apps can be added to enrich the experience. Karma bot is one of such solutions; a secret ingredient to a happy team recipe.

Stas Kulesh and I are the founders of Sliday, an Auckland-based software development company, managing a remote team of 30 software developers. We quickly realised that the group was poorly motivated and often lacking direction. After some thought, we came up with the idea of a chatbot that would handle Reddit-like karma points.

We had great staff, but they were often not working as a group and were sometimes heading in opposite directions. This meant that projects took longer and cost more. So we wrote Karma bot to get around these issues. That’s why it works. Karma bot is a solution born out of necessity. It was originally a chatbot made to manage our own in-house team. We also realised that our business was having the same problems as many larger organisations. So we took Karma bot to the world.

How it works

Karma bot is a feedback system; it allows individuals and groups to rate each others’ contributions. Karma bot follows the basic feedback strategy, giving the same positive and negative feedback within an organisation, but the big emphasis is on positive reinforcement rather than negativity.

karma approving demonstration

Thanks to Karma bot, teammates can reward each other by karma points

Command “++”

reward excellence

Karma, in this context, means tasks being accomplished, or targets achieved for the organisation.

Using Karma bot one can request karma for any other member of the team. Karma points could be given for something important such as reaching a milestone early, or just a nicety, such as ‘being awesome’.

The karma points of each member of the Slack’s channel are counted. The moderators have the discretion to approve or decline karma to any team member. If the company’s management choose, accumulated karma can be converted into a monetary bonus at the end of the month or quarter.

approval process

Employees who perform badly face bad karma. Karma bot offers a system of penalties — for example, if someone ignores a request or lets the team down, they may receive negative feedback

Command “ — “

track performance

As with positive karma, team leaders can choose to approve or decline negative karma requests.

Team leaders can also encourage or punish not only individual users, but the entire team.

Individual karma encourages employees to work better and deliver projects faster. Group karma motivates the entire team, improves performance and maximises efficiency.

Karma mantra

Karma mantra gives structure to the karma points. For instance, at Sliday, each team member gets +30 karma points for early delivery. On the negative side, if something goes wrong (for example during a client presentation), the employee responsible for the presentation loses 10 karma points.

karma mantra

Within each organisation, the team leader structures the Karma bot account, setting the number of projects that should be completed during the month or quarter. The team leader also assigns karma points to the individual elements of the project and the project as a whole.

The more projects a team delivers, the bigger bonus it gets. At the end of the month or quarter, each member’s individual karma is rewarded. In addition each member is rewarded with a percentage of the group total.

set goals

For example, imagine there is a team of four. During the quarter, this team collectively earned 300 personal karma points:

  • Employee A earned 105 personal karma points (or 35% of the rewards for the group).
  • Employee B earned 150 points (or 50% of the rewards for the group).
  • Employee C earned 45 points (or 15% of the rewards for the group).

At the end of the quarter, the team also got 3000 points for the delivery of the projects. The quarterly bonus would be divided according to their shares: 1050, 1500 and 450 of karma points.

karma share

Karma bot offers multi-level incentives and rewards:

  • The first level is simple: the user gets individual (normal) karma for positive behaviour.
  • Team karma is the next karma level. When the team delivers a part of the project, it receives a large chunk of team karma and distributes it among team members according to their shares.
  • Long-term karma is the highest level: the whole team works towards delivery of more projects over a longer period of time.

Transparency is a critical part of the Karma bot system. Since the process of distributing positive karma is public, no one asks why one team member gets 35% of the bonus, while another gets 15%.

Karma bot works in the real world. Six months after Sliday began using Karma bot, efficiency increased dramatically. In addition, the team seemed to be more supportive and cohesive.

This success motivated us to publish Karma bot in Slack’s App Store and on the ProductHunt platform.

Giants like Twitter, VMware, Expedia, Microsoft, Walmart and others quickly adopted Karma bot. We started to collect and analyse feedback for further development and improvement. For example, customers asked us to add performance and time tracking features. So we quickly incorporated these features. In a way, our users helped create Karma bot.

Efficiency

Karma bot now utilises Google Cloud Machine Learning Engine to track performance. Along with karma points, users are encouraged to explain what the points were for. For example:

@name ++ for completing the task on time

built-in natural language understanding

With the help of machine learning and speech recognition technology, Karma bot analysed popular reasons for karma requests, which fall into five main categories:

  • Teamwork
  • Above & Beyond (going beyond the call of duty).
  • Goals (setting and achieving consistent and realistic personal and team goals).
  • Reliability (consistency of behaviour and performance).
  • Communications (consistency of communications, in whatever form the team member is comfortable with).

User profile

Based on this data, Karma bot builds the user profile. This feature allows the team leader to analyse how employee is doing and where he or she can do better. It also allows the team leader to compare user profiles within the team.

user profile screenshot

This is an irreplaceable HR solution, especially for the large teams. Karma bot’s extensive report functions help managers make informed decisions.

For example, imagine an employee asks a manager for a salary increase. The manager views the employee’s karma records. If the employee has good karma, the manager might say:

Yes, of course you can have a salary increase. Your performance has been excellent.

Of, if the employee’s karma totals are low, the manager might offer a salary increase if the employee’s karma improves. But instead of vague promises, the karma records quickly point to the areas where that employee needs to make more effort. So, the manager might say:

Let’s first try to improve communication with your teammates.

Since the team karma depends on the performance of the whole team, profiles contribute to the development of team cohesion. Profiles help employees to address their weak spots. Karma also leads to a healthy competition that fosters effectiveness.

But, more important still, the individuals within each team have a powerful motivation to encourage and support their fellow team members; the more that each member contributes, the more the team as a whole benefits. The more that each team member feels valued and supported, the more motivation he or she has to contribute to the team.

Performance tracking

Karma bot offers a valuable project management feature called Status, which significantly simplifies task tracking. Karma bot’s Status feature brings time-tracking to chats.

karmabot status

The Status feature allows managers to monitor team members to ensure they stay focussed on their tasks and projects.

When a team member embarks on a new task, she or he must send his status to the bot. For example:

I am writing code

Because the manager is getting ongoing summaries of each team member’s progress, it’s possible to spot both productive and unproductive employees.

karmabot status screenshot

For example, an employee may be consistently writing quality code at a rate that’s faster than average. This can be noted and karma points allocated to this employee.

On the other hand, the manager may note that a particular developer has dealing with bugs for quite a while and may therefore ask if that employee needs help.

Reports

At the end of the day, when all employees finish their sessions, Karma bot compiles a detailed report and emails it to the team leader. The report provides comprehensive summaries of work in progress, lists team members according to each project, shows what was achieved and wasn’t achieved, by whom, and how much time it took.

karmabot status report screenshot

Thanks to these reports, the manager can calculate the cost of their work, as well as the final cost of services for the client. For those who wish to streamline and automate their business processes and fully utilise the Slack environment, Karma bot offers an easy way to set goals, track performance and reward excellence.

Investments from Microsoft

As of April 2018, Karma bot was used by more than 1200 teams and 190,000 users worldwide.

This success has also been recognised globally: in early 2018, Microsoft announced a significant investment (under one million $) in Karma bot.

karmabot MS Teams screenshot

These funds have been allocated to adapting Karma bot for MS Teams, part of the Office 365 package.

The presentation of the product will take place in May 2018 at the MS Teams conference.

Thanks to this partnership, Karma bot plans to attract a million users worldwide. Microsoft has therefore opened a significant global market opportunity for Karma bot, especially for corporate customers.

Karma bot is a wonderfully useful tool for tracking performance, handling promotions, assigning actual monetary rewards and bonuses, together with deciding on salary appraisals. The Karma bot system is both transparent and fair.

Karma bot 30-day free trial available and don’t miss our limited 40% OFF offer. Hurry up, the introductory pricing ends on the 31st of May.

David Kravitz
David Kravitz
Written by David Kravitz
I run a digital studio in Auckland, New Zealand. Karma bot co-founder.